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How This Townhome HOA is Transforming Water Management with SimpleSUB Water

Case Study

Problem

A townhome HOA, a private community with 51 units, was facing significant challenges with its water management and billing system. Under the leadership of their board president, the HOA sought a durable and efficient solution to streamline operations and reduce costs. SimpleSUB Water provided the innovative technology needed to address their issues and exceed expectations.

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Battery Operated

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No Tools Required

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Cellular Connectivity

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Online Reporting

Challenges

  • As a private property, the county installed a single master meter at the neighborhood entrance and required the HOA to submeter each of the 51 units.
  • While each unit was equipped with a standard water meter in the driveway or front yard, the meters had an extremely high failure rate, breaking frequently and requiring replacements at a cost of $500-$600 per meter.
  • The combination of operational inefficiency and escalating replacement costs made the existing system unsustainable, prompting the board to seek a long-term solution.

Solution

  • Ease of Installation: The implementation process was exactly as expected, requiring no invasive infrastructure work and quickly modernizing the community’s water system.
  • Durability: SimpleSUB’s meters offered a reliable alternative to the previous system, with long-lasting, weather-resistant technology that eliminated the need for frequent replacements.
  • Advanced Monitoring: The system provided 24/7 water usage tracking and monthly leak notifications, enabling quick identification of issues like running toilet flappers or unusually high consumption by individual units.
  • Streamlined Billing: The platform allowed the board to generate detailed usage reports, integrate with their management system, and simplify tenant billing, reducing the process to just 30 minutes.

Results

Improved Tenant Satisfaction: Accurate submetering ensured fair billing for each unit, building trust and transparency among residents.

Operational Efficiency: The board could easily access detailed water usage data for each unit, enabling proactive management and efficient resolution of high-consumption issues.

Cost Savings: By replacing their old, unreliable meters with SimpleSUB’s durable technology, the HOA eliminated frequent replacement costs, which had previously reached $500-$600 per meter. Additionally, the system’s leak detection helped prevent water waste and unnecessary charges.

Customer Feedback

“SimpleSUB Water has been a game-changer for us. The portal is excellent—we can drill down into individual unit usage history with ease. The system is incredibly easy to install, manage, and bill from. ” – David J., HOA Board Member

SimpleSUB Water has been a game-changer for us. The portal is excellent—we can drill down into individual unit usage history with ease. The system is incredibly easy to install, manage, and bill from. 

David J.

About SimpleSub Water

Established in 2019 by two engineers with career backgrounds in smart water technology, SimpleSUB Water was founded in direct response to a gap in the marketplace: the founders developed the first user friendly, affordable, and accurate water submetering solution.

The solution delivers unprecedented results. The patent-pending design and calibration process, which ensure easy installation and high accuracy, are changing the landscape of clamp-on submetering.